e789 Privacy Policy

e789 is an online casino and sports betting platform operating at e789.bio, providing gaming services to Filipino players across the Philippines — including Manila, Cebu, Davao, Quezon City, Makati, and beyond. For the purposes of this Privacy Policy, e789 acts as the Personal Information Controller (as defined under Republic Act No. 10173, the Data Privacy Act of 2012) in respect of all personal data collected from users of this platform.

This Privacy Policy applies to all personal data collected through the e789 website, mobile-optimised pages, customer support channels, and any other touchpoints through which you interact with the e789 brand. By registering an account or continuing to use the e789 platform, you acknowledge that you have read and understood this Privacy Policy in its entirety.

e789 collects personal data through multiple touchpoints during your interaction with the platform. The categories of data we collect are described in the table below:

e789 does not collect sensitive personal information — such as racial or ethnic origin, political opinions, religious beliefs, health data unrelated to responsible gaming, or biometric data other than identity verification photographs — unless you voluntarily provide it or it is required by law.

e789 uses your personal data only for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the original purpose for which it was collected. Our processing activities include:

• Account Management: Creating, maintaining, and administering your e789 account, including processing login requests, managing account settings, and applying responsible gaming restrictions you have requested.
• Identity Verification (KYC): Verifying your identity and age (21+) in compliance with Philippine anti-money laundering laws and PAGCOR-compliant operational requirements before processing withdrawals and high-value transactions.
• Payment Processing: Facilitating deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other accepted Philippine payment channels.
• Gaming Services: Operating the games, calculating outcomes, crediting winnings, and maintaining accurate transaction and gaming records.
• Regulatory Compliance: Fulfilling obligations under Philippine law, including reporting to PAGCOR, the Anti-Money Laundering Council (AMLC), and any other relevant regulatory authority.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, multiple account registrations, bonus abuse, and other prohibited conduct outlined in our Terms and Conditions.
• Responsible Gaming: Monitoring gaming behaviour to identify patterns that may indicate problem gambling and proactively offering support resources where appropriate.
• Customer Support: Responding to your queries, resolving disputes, and improving the quality of our support services based on interaction history.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the e789 platform, identify technical issues, and enhance the player experience.
• Marketing (with consent): Sending promotional offers, bonus notifications, and platform updates via email or SMS — only where you have explicitly opted in to receive such communications.

Under Republic Act No. 10173 and its Implementing Rules and Regulations, e789 relies on the following legal bases for processing your personal data:

• Contractual Necessity: Processing your identity data, contact data, financial data, and gaming data is necessary to perform the contract between you and e789 — specifically, to operate your account, process payments, and deliver gaming services.
• Legal Obligation: Certain processing activities — including KYC verification, AML reporting, age verification, and regulatory record-keeping — are required by Philippine law, regardless of your consent.
• Legitimate Interests: e789 processes technical data and behavioural data on the basis of its legitimate interest in maintaining platform security, preventing fraud, and improving the gaming experience — provided these interests do not override your fundamental privacy rights.
• Consent: Marketing communications and non-essential cookies are processed only on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

e789 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only where it is strictly necessary for service delivery or legally required. The categories of recipients are:

• Game Providers: Licensed third-party game studios and live casino operators whose games are hosted on the e789 platform. These providers receive only the minimum data necessary to operate game sessions and calculate outcomes.
• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, and other accepted payment channels receive the financial data necessary to process your deposits and withdrawals. All payment partners are independently regulated in the Philippines.
• KYC & Identity Verification Services: e789 may use licensed third-party identity verification technology to authenticate your documents and confirm your identity. These providers are bound by strict data processing agreements.
• Regulatory Authorities: PAGCOR, the AMLC, the NPC, and other Philippine government bodies may receive information about your account and transactions where required by law or court order.
• Fraud Prevention Services: Licensed fraud detection platforms may process technical and transactional data to identify suspicious behaviour patterns across the platform.
• Legal Advisers: In the event of a legal dispute, our legal representatives may access relevant account and transaction data strictly to the extent needed to handle the matter.

All third parties with whom e789 shares personal data are required to handle that data in accordance with the Data Privacy Act of 2012 and are subject to data processing agreements that restrict their use of the data to the specified purpose only.

e789 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and — with your consent — analyse how players use the site. The types of cookies we use are:

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, remember your language preference, and manage security tokens. These cookies cannot be disabled without breaking core functionality.
• Functional Cookies: These remember your platform preferences such as your preferred game view, responsible gaming settings, and display options. They improve your experience but are not strictly required.
• Analytics Cookies: With your consent, these cookies collect aggregated, anonymised data about how players navigate the site — which pages are visited most, where users encounter errors, and how features are used. This data is used solely to improve the platform.
• Marketing Cookies: Used only with your explicit consent to track whether you have engaged with a specific promotional campaign. e789 does not use cross-site advertising trackers.

e789 does not use fingerprinting technologies, pixel trackers from social media platforms, or any cross-site tracking mechanisms that would identify you on other websites.

e789 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by Philippine law. Our standard retention periods are:

When data reaches the end of its retention period, e789 securely deletes or anonymises it in a manner that renders it unrecoverable. Where data is anonymised rather than deleted, the resulting anonymised dataset can no longer identify you and is no longer considered personal data under the Data Privacy Act.

e789 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security controls include:

• Transport Layer Security (TLS 1.3): All data in transit between your device and the e789 platform is encrypted using TLS 1.3, the current industry standard for secure web communications.
• AES-256 Encryption at Rest: Stored personal data — including KYC documents, financial records, and account credentials — is encrypted using AES-256 at the database and storage layer.
• Password Hashing: Your account password is never stored in plaintext. e789 uses industry-standard bcrypt hashing with salting to protect stored credentials.
• Multi-Factor Authentication (MFA): Registered players are encouraged to enable MFA via their account security settings. MFA is mandatory for all e789 staff with access to player data systems.
• Access Controls: Access to personal data is restricted to e789 personnel who genuinely need it to perform their job functions, enforced through role-based access control (RBAC) and audit logging.
• Penetration Testing: e789 engages licensed third-party security firms to conduct regular penetration tests of the platform infrastructure. Critical findings are remediated before they can be exploited.
• Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, e789 will notify the NPC within 72 hours of becoming aware of the breach and will notify affected players without undue delay.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, Filipino players have the following rights with respect to their personal data held by e789. You can exercise any of these rights by contacting our Data Protection Officer using the contact details in Section 14:

e789 will respond to all verified data subject requests within 30 calendar days of receipt. Where a request is complex or involves large volumes of data, we may extend this period by an additional 30 days and will notify you of the extension within the first 30-day period.

The e789 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling laws. e789 does not knowingly collect, process, or retain personal data from individuals under the age of 21.

If e789 discovers or has reasonable grounds to believe that a registered account holder is under 21 years of age, the following actions will be taken immediately:

• The account will be suspended pending identity and age verification.
• Any funds held in the account will be frozen until verification is complete.
• If the player is confirmed to be under 21, the account will be permanently closed, all funds returned (less any bonuses), and all collected personal data purged within 30 days.
• The incident will be reported to PAGCOR as required by our operating obligations.

If you are a parent or guardian and believe that a minor has registered an account on e789 without your knowledge, please contact our support team immediately at [email protected] and we will investigate and resolve the matter as a priority.

Some of the third-party game providers and technology service providers that e789 partners with may be based outside of the Philippines. Where personal data is transferred to a recipient in another country, e789 takes the following steps to ensure your data remains protected:

• e789 enters into data processing agreements with all international recipients that incorporate standard contractual clauses approved under NPC guidelines.
• International recipients are required to implement security standards at least equivalent to those required by Philippine law.
• Where a transfer involves sensitive personal data or large volumes of player records, e789 conducts a Transfer Impact Assessment to evaluate the adequacy of protection in the destination country.
• e789 does not transfer personal data to countries with no meaningful data protection framework without implementing appropriate contractual and technical safeguards.

The primary jurisdictions to which data may be transferred include technology infrastructure regions in Southeast Asia and the broader Asia-Pacific area, all of which are subject to contractual data protection obligations imposed by e789.

e789 may send you promotional communications — including bonus offers, tournament announcements, new game launches, and platform updates — via email and SMS. All marketing communications from e789 are subject to the following conditions:

• Opt-In Only: You will only receive marketing communications if you have explicitly opted in during registration or through your account settings. We do not send unsolicited marketing messages.
• Easy Opt-Out: Every marketing email from e789 contains a clearly visible unsubscribe link. Every SMS contains a STOP reply instruction. You can also manage your communication preferences directly from your account dashboard at any time.
• No Third-Party Marketing: e789 does not share your contact details with third-party advertisers for their own marketing purposes. Any promotional communication you receive will come directly from e789.
• Frequency Limits: e789 applies reasonable limits to the frequency of marketing communications to avoid sending an excessive volume of messages to any individual player.

e789 reserves the right to update this Privacy Policy from time to time to reflect changes in our processing activities, applicable Philippine law, or NPC guidance. When we make material changes to this policy, we will notify registered players through one or more of the following methods:

• A prominent notice displayed on the e789 homepage and login page for a period of at least 14 days following the change.
• An email notification sent to the address registered to your account, where the change materially affects your rights or our processing activities.
• An in-platform notification visible upon your next login to the e789 platform.

The "Last Updated" date at the top of this Privacy Policy will always reflect the most recent revision. We encourage you to review this page periodically. Your continued use of the e789 platform after a policy update constitutes acceptance of the revised terms, to the extent permitted by applicable law.

If you do not agree with any material change to this Privacy Policy, you have the right to close your account and request deletion of your personal data, subject to legal retention requirements described in Section 7.

e789 has designated a Data Protection Officer (DPO) in compliance with Section 21 of Republic Act No. 10173. The DPO is responsible for overseeing e789's data protection strategy, ensuring compliance with the Data Privacy Act, and serving as the primary point of contact for data subject requests and NPC inquiries.

To exercise any of your data subject rights, raise a privacy concern, or submit a formal complaint, you may contact the e789 Data Protection Officer through the following channel:

If you are not satisfied with e789's response to your data subject request or privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the independent government body responsible for enforcing the Data Privacy Act of 2012.